Frequently asked questions
Access and roles
Section titled “Access and roles”Do attendees need an account?
Section titled “Do attendees need an account?”No. Attendees join through a tokenized QR code or room link and select a language before entering the live session.
What is the difference between an Administrator and an Event Producer?
Section titled “What is the difference between an Administrator and an Event Producer?”Administrators create and delete Events and Rooms and manage Producer assignments. Event Producers configure and operate the Events assigned to them. See Roles and permissions.
How do Event Producers sign in?
Section titled “How do Event Producers sign in?”Producers enter their invited email address on the Producer login page, then enter the one-time password sent by email.
Rooms and languages
Section titled “Rooms and languages”How many input and audience languages can a Room use?
Section titled “How many input and audience languages can a Room use?”A Room supports up to two input languages and up to ten translated target languages. The primary input language is also offered to attendees for original-language transcription and audio.
See Supported languages for the current catalog.
Can languages be changed during a live stream?
Section titled “Can languages be changed during a live stream?”No. Language controls are disabled while the Room is starting or live. Finalize and test them before starting.
What is Multi-speaker mode?
Section titled “What is Multi-speaker mode?”Multi-speaker mode adds speaker labels to transcription when the selected input-language configuration supports speaker separation. Volo disables the option for unsupported configurations.
Ingest and live operation
Section titled “Ingest and live operation”Can Volo carry video?
Section titled “Can Volo carry video?”Yes. A Room can be audio/captions only or include live video. Browser ingest accepts an optional video device connected to the Producer computer.
Can the audio source be changed while live?
Section titled “Can the audio source be changed while live?”The originating browser can change its audio source while live. Another Producer observing the stream cannot change the source from a different device.
What happens if a Producer leaves the Room page?
Section titled “What happens if a Producer leaves the Room page?”If that page is originating browser ingest, leaving it puts the stream at risk of disconnection. Volo displays a warning before navigating away.
What do the attendee join defaults control?
Section titled “What do the attendee join defaults control?”Before a stream starts, the Producer can choose whether transcription, audio, and available video are enabled when an attendee joins. Attendees can still turn available features on or off for themselves.
Attendee experience
Section titled “Attendee experience”Can attendees review earlier captions?
Section titled “Can attendees review earlier captions?”Yes. Attendees can scroll through the available live history and select Go to Live to return to the newest content. Producers can clear that live history when operationally necessary.
What accessibility settings are available?
Section titled “What accessibility settings are available?”Attendees can enable high contrast, select Inclusive Sans, Georgia, or OpenDyslexic, and choose text sizes from 100% through 200%.
What is the large-screen link?
Section titled “What is the large-screen link?”It opens a full-screen experience designed for managed displays and overflow viewing. When video is available, users can select video-only, text-only, or combined layouts.
What is an overlay link?
Section titled “What is an overlay link?”It is a language-specific text surface designed for a production compositor or browser source. Producers can choose its font, size, line count, and background opacity.
Dictionaries and transcripts
Section titled “Dictionaries and transcripts”What should be added to a dictionary?
Section titled “What should be added to a dictionary?”Add speaker names, company and product names, acronyms, place names, and specialized terminology likely to be misrecognized.
Can dictionaries be uploaded?
Section titled “Can dictionaries be uploaded?”Yes. Volo accepts JSON and CSV. Uploading replaces the current dictionary, so retain the source before uploading. See Dictionaries and transcripts.
Are transcripts downloadable?
Section titled “Are transcripts downloadable?”Yes. Producers can download individual completed streams, all streams for one Room, or the Event archive across Rooms. Stopping a stream also initiates an immediate caption download in the originating browser.
What is reCap by Volo?
Section titled “What is reCap by Volo?”reCap is a companion service offered with Volo for supported events. Volo produces the completed transcript; reCap receives that transcript, creates a session summary, and hosts the summary page. Summary generation and hosting currently occur outside the Volo application. See Session summaries with reCap.
Where do I find a reCap session summary?
Section titled “Where do I find a reCap session summary?”Use the hosted summary link supplied through the event’s delivery plan. A reCap summary is not retrieved from the Volo transcript controls. If the link is missing or unavailable, first confirm that the completed transcript exists in Volo, then follow the event support path.
What information should accompany a support request?
Section titled “What information should accompany a support request?”Include the Event, Room, Room GUID, timestamp and time zone, Producer, browser and operating system, selected media devices, affected media, error message, and any workaround already attempted. See Troubleshooting.